Before delivery
An order can be cancelled before a unique digital item is delivered.
After delivery
Open My Orders, select the order and choose Product problem. Select the requested remedy and describe your checks.
Request period
A request may be submitted within 14 days. The outcome depends on verification and applicable law.
Outcome
An administrator may approve a replacement or refund, or reject the request with an explanation. Crypto refunds are processed manually after confirming network and address.